Terms and Conditions

The service

NextDoer deploys a dedicated automated runner inside your business to perform recurring back-office processes according to an agreed playbook. The runner is not a tool you operate, it is a service that performs work on your behalf.

Our obligations are to run each agreed process correctly, verify the output against machine-checkable success criteria, escalate anything outside the playbook scope, and keep a complete audit log of every action taken.

Playbook approval

Each process we take on is documented as a versioned playbook that describes the trigger, the steps, the systems each step may touch, the success criteria, and the exceptions. We share the playbook with you before the runner executes it for real cases.

By confirming the playbook you are authorising the runner to act on your behalf according to its terms. If we need to change the playbook materially, new steps, different tools, changed success criteria, we share the updated version with you before it goes live.

Trust modes and autonomy

Every process starts in shadow mode, where the runner produces output for comparison but takes no external actions. It advances to approve mode, where you review, edit, or reject each batch of work before anything is sent, only after meeting a measured quality bar on your own historical cases.

Autonomous mode, where the runner acts without waiting for approval on each case, is reached only after a sustained period of low human-correction rates in approve mode. You can pin any individual step behind human approval permanently, regardless of the process trust mode. You can revert any process to a lower trust level at any time.

Your responsibilities

You agree to:

• Provide an accurate description of the process, including the systems it must touch, the rules it must follow, and your definition of a correct outcome
• Grant the credentials the runner needs to access the systems in scope, and notify us promptly if credentials change or are revoked
• Maintain a point of contact who can respond to approval requests and escalations within a reasonable time
• Notify us when a rule the runner operates under has changed, regulatory, policy, or process, before the change takes effect where possible
• Not instruct the runner to take any action that would violate applicable law or the rights of third parties

Third-party systems and access

NextDoer is an automation layer. It performs actions inside third-party platforms on your behalf, using credentials you provide, and operates solely as your authorised agent. We do not supply, broker, or independently obtain access to any external system. Every platform the runner touches is one your business already holds an account with and has the right to use.

When you provide credentials for a system, you are directing NextDoer to act on your behalf in the same way you would act manually. You remain the account holder and the responsible party for all actions taken under those credentials. NextDoer does not independently assess or take responsibility for the nature of the access you hold.

Whether a particular platform's terms permit agent-based or automated access is a question your business is responsible for assessing before onboarding that system. NextDoer provides the automation infrastructure; the decision of which systems to apply it to, and under what conditions, rests with you.

Payment

There are two charges: a one-time setup fee for each agent we build, and a monthly charge for the work your agents do. Both are confirmed in your service agreement before work begins; nothing is imposed unilaterally.

Onboarding each agent involves a setup phase, typically one to four weeks depending on the number of processes and your business volume. During this phase we work alongside your team to map each process, configure the runner, and confirm it is operating correctly. Setup and onboarding is charged as a one-time fee, scoped and agreed before work begins, and depends on how involved the job is and how many systems it touches.

Monthly charges are usage-based, not a fixed seat. Each agent's work is metered in Nex, our unit of agent work, and your monthly invoice reflects the combined Nex used across all of your agents during that period. The fee is for the work the agent performs, not for any specific outcome; whether a given task reaches completion can depend on the customer or an outside system and does not change how the work is measured. An agent that does no work in a period incurs no monthly charge for that work.

Monthly billing starts from the agent's go-live date and is issued after each period, with invoices due within 30 days. The trust mode the agent operates in, whether it is observing, drafting for your approval, or running autonomously, is an operational setting and has no effect on the fee. There are no per-seat licences and no revenue-share.

You may optionally buy Nex in advance as a discounted prepaid pack from your billing panel. Prepaid Nex is applied to your metered usage before any month-end charge, and any usage beyond your prepaid balance is billed at the standard metered rates. Prepaid Nex expires twelve months after purchase.

Your data

Your business data belongs to you. We process it only to perform the agreed process and to generate the operational metadata needed for billing and performance review.

On request, we will provide a full export of your data in a portable format. On termination of the engagement, we will delete your business data from our systems within 30 days of the end date.

Our work product

Playbooks, evaluation sets, and runner configuration created for your processes are produced by us for your specific use. You have a licence to use them for the duration of the engagement. The underlying methods, templates, system components, and the runner software itself remain our intellectual property.

Liability

The runner acts under your authorisation and according to the playbook you approved. You are responsible for the decisions made based on its output and for any instructions you provide outside the playbook.

We are not liable for losses arising from: inaccurate or incomplete information you provided during discovery, instructions given outside the agreed playbook, your decision to override a recommendation, or changes to your systems or rules that you did not communicate to us.

Our total liability to you in any 12-month period is limited to the fees you paid us in the three months immediately before the claim arose. Nothing in these terms limits liability for death, personal injury caused by negligence, or fraud.

Confidentiality

Each party will keep the other's confidential information, including playbook contents, process details, financial terms, and technical architecture, confidential and will not disclose it to third parties without prior written consent, except as required by law or to professional advisers bound by equivalent obligations.

Termination

Either party may terminate any individual process with 30 days' written notice. You may pause any process immediately at any time using the kill switch from your phone or by contacting us directly. Termination of one process does not terminate others.

The engagement as a whole may be terminated by either party with 60 days' written notice. Either party may terminate immediately if the other commits a material breach that is not remedied within 14 days of written notice.

Changes to these terms

We may update these terms from time to time. We will give active clients at least 30 days' written notice of any material changes. Continued use of the service after the effective date of a change constitutes acceptance of the updated terms.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. Any dispute arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of Ontario.

Contact

Questions about these terms: hello@nextdoer.co